8D

eight disciplines problem solving

A structured method for customer complaints: D0 emergency response, D1 team, D2 problem description, D3 containment, D4 root cause, D5 corrective actions, D6 implementation and verification, D7 prevention, D8 closure.

Calculate it

8D Report: Guided D0 to D8 report with 5W2H, 5 Why, action tables and photos, exported to PDF.

Related terms

• 5 Why: asking why until the root cause is found
• Ishikawa diagram: fishbone or cause and effect diagram