Interested party

who can affect or is affected by the organisation (4.2)

An interested party is a person or organisation that can affect, be affected by or perceive itself to be affected by the organisation: customers, employees, owners, suppliers, authorities and neighbours.

The organisation determines which of their requirements are relevant to the QMS and monitors them.

Calculate it

ISO 9001 Internal Audit: Clause 4 to 10 checklist with minor / major findings, actions and PDF.

Related terms

• Context of the organisation: external and internal issues (clause 4.1)
• Customer satisfaction: customer perception that needs are met (9.1.2)