QM BenchQuality engineering tools

Quality

Defects escape inspection: which quality tools to use

Defects are made and also not detected; the customer finds them first.

Start with

Supporting methods

First steps

  1. Run an attribute agreement study with known good and bad parts.
  2. Improve limit samples and lighting.
  3. Move detection closer to the cause.

How to measure success

Escape rate and kappa of the inspection. Record the value before you start, so the effect of every action can be shown.

When these methods are the wrong choice

  • Attribute agreement analysis: Measured characteristics.
  • MSA / Gage R&R: Nothing: do it before you trust any data.
  • Poka-yoke: Causes in the material or the supplier’s process.
  • PFMEA / DFMEA: Fixing a problem that has already happened; update it after the 8D instead.
  • 5 Why: Problems with many interacting causes; use data and DOE there.
  • Control plan: Nothing in series production: every IATF process needs one.

The methods in one line

MethodWhat it is
Attribute agreement analysisChecks visual and go / no-go inspectors against each other and a standard (kappa).
MSA / Gage R&RChecks that the measurement system can see the variation you want to control.
Poka-yokeMakes the error impossible or detects it immediately, so it does not depend on attention.
PFMEA / DFMEAAnalyses how a process or design can fail, rates the risk (AP) and defines prevention and detection.
5 WhyAsk “why” until you reach a cause you can act on, with one chain for occurrence and one for escape.
Control planLists every characteristic, how it is checked, how often and what the reaction plan is.

Other problems in Quality

Open the interactive tool selector