Quality objectives

measurable goals that follow the policy (6.2)

Quality objectives are targets set at relevant functions and processes: consistent with the policy, measurable where practicable, monitored, communicated and updated.

A good objective states what will be done, with which resources, who is responsible, by when and how the result is evaluated.

Example

Reduce customer complaints from 12 to 6 per million parts shipped by December, owner: head of quality.

Calculate it

ISO 9001 Internal Audit: Clause 4 to 10 checklist with minor / major findings, actions and PDF.

Related terms

• Quality policy: top management’s statement of direction (5.2)
• Customer satisfaction: customer perception that needs are met (9.1.2)