Quality policy

top management’s statement of direction (5.2)

The quality policy is a short statement from top management that fits the purpose and context of the organisation, gives a framework for quality objectives and commits to meeting requirements and continual improvement.

It must be documented, communicated within the organisation and available to interested parties.

Common mistake

Copying a generic policy from the internet. Auditors ask employees what it means for their work.

Calculate it

ISO 9001 Internal Audit: Clause 4 to 10 checklist with minor / major findings, actions and PDF.

Related terms

• Quality objectives: measurable goals that follow the policy (6.2)
• QMS: quality management system