QM BenchQuality engineering tools

CAPA and NCR Tracker: Corrective Action Register with Aging and MRB

Log nonconformances and corrective actions in one register. See what is overdue, how old the open items are, the MRB decisions and whether the actions worked, and print the register or a single record as PDF.How to use ↓
  1. 1Enter your data
  2. 2Read the verdict
  3. 3Download the PDF report
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Log a nonconformance (NCR) or a corrective action (CAPA), or load the sample to see the dashboard with overdue items, aging and effectiveness.

  1. 1Enter or paste dataor click Load sample
  2. 2Read the verdictcharts and key figures
  3. 3Download the PDFwith your logo

Where this tool fits

Before this
5 Why AnalysisRegister the corrective action8D ReportTrack the actions and the effectiveness check
CAPA and NCR Tracker
Next step
Pareto ChartRank the root-cause categoriesFMEA WorksheetCapture the lesson in the FMEASupplier Complaint Cost CalculatorCharge supplier costs back

How it works in 4 steps: CAPA and NCR Tracker

  1. 1 · LogNCR + containmentwhat, how many, owner and due date
  2. 2 · DisposeMRB decisionuse as is, rework, repair, scrap, return, sort
  3. 3 · Fix the causeRoot cause + actionverified cause, corrective and preventive action
  4. 4 · Verify and closeEffective ✓check after weeks, reopen if not effective
Example: customer complaint, 38 oversize shafts, due in 30 days.

How to use the register

  1. Add an NCR for a nonconforming product or result and a CAPA for a corrective action. Numbers are assigned per type and year.
  2. Fill in the owner and the due date at once: without them nothing can be overdue.
  3. Record the containment and the MRB disposition, then the verified root cause with a category (man, machine, method, material, measurement, environment, design, supplier).
  4. Move the status along: open, containment, root cause, action, verification, closed. Closing sets the closing date.
  5. After the effectiveness check, mark the result. Not effective means reopen.

Start from a finished 8D report or a 5 Why analysis: the button there creates the record with the cause and the actions. Rank the root-cause categories with a Pareto chart and charge supplier costs back with the complaint cost calculator.

What the dashboard shows

Open and overdue items, items due within a week, the average age of open records, the share closed on time and the average days to close, an aging chart (0–30, 31–60, 61–90, over 90 days), records by status, opened against closed per month, root-cause categories as a Pareto and the open items per owner.

Frequently asked questions

›What is the difference between an NCR and a CAPA?

A nonconformance report (NCR) records a specific nonconforming product or process result and what to do with it now: containment and the disposition. A corrective action (CAPA) deals with the cause, so that the problem does not come back. One NCR can lead to a CAPA, and a CAPA can come from an NCR, a complaint, an audit finding or a trend.

›What is an MRB disposition?

The material review board decides what happens to the nonconforming material: use as is (with a concession), rework, repair, scrap, return to the supplier or sort 100 %. The register stores the decision for each NCR and prints it on the record form.

›How do I check the effectiveness of a corrective action?

Set a date after the action is in place and check with data that the problem did not return, for example no recurrence in six weeks or a capable process after the change. Record the result as effective or not effective; a not effective action means the root cause was wrong or incomplete and the record must be reopened.

›What is a reasonable closing time?

Many customers expect containment within 24 hours, a root cause within about 10 days and closure within 60 to 90 days, but the customer-specific requirements and your quality agreement decide. The dashboard shows how many items are overdue, the age of open ones and how many were closed on time.

›Is the register stored online?

No. All records stay in your browser. Use the backup under “Your data” to move them to another computer, or save the PDF register and the record forms.