Recovering the cost of supplier defects
Every complaint costs more than the defective parts. The calculator multiplies quantity by unit cost for each item and adds an optional fixed fee. The PDF statement can be attached to the debit note. Track the totals per supplier: they are part of your cost of poor quality.
Frequently asked questions
›What costs can be charged to a supplier?
Typically sorting and inspection, scrap and rework, extra freight, line downtime, laboratory tests, administration and 8D handling, and any charge your own customer passes on. What is chargeable is defined in the supplier quality agreement.
›Is an administration fee per complaint usual?
Many OEMs and tier 1 suppliers charge a fixed fee per complaint (often 100 to 500 EUR) to cover handling, on top of the actual costs.
›How do I support the claim?
Attach the evidence for each line: sorting reports with hours, scrap tags, freight invoices, downtime records and the customer debit note.