Nonconformity

a requirement is not fulfilled

A nonconformity is the non-fulfilment of a requirement: of the customer, the standard, the law or the organisation’s own rules. It applies to products, processes and the management system.

Every nonconformity needs containment, a correction and, depending on the risk and repeats, a corrective action.

Calculate it

CAPA and NCR Tracker: Register of NCRs and CAPAs with aging, overdue items, MRB disposition and effectiveness.

Related terms

• Correction: fixing the detected nonconformity
• Corrective action: removing the cause to prevent recurrence
• Major and minor nonconformity: severity of an audit finding