QM BenchQuality engineering tools

Process approach

managing activities as linked processes

The process approach means managing the organisation as a network of processes with inputs, outputs, owners, resources and measurable results, instead of as separate departments.

A turtle diagram or SIPOC shows one process on a page: what goes in, what comes out, with what, with whom, how and by which indicators.

Calculate it

Turtle Diagram Generator: Process turtle with inputs, outputs, resources, people, methods and KPIs, designed PDF.

Related terms

  • PDCA: plan, do, check, act
  • QMS: quality management system
  • SIPOC: suppliers, inputs, process, outputs, customers